Customer Relations & Feedback

If something goes wrong, we’d like the chance to put it right. We are committed to continuously improving our services provided to clients.

We’d welcome the opportunity to speak to you in the first instance, so please contact us directly. We will discuss your feedback and agree the next actions with you.

Our team will be in touch within two working days from receipt of your feedback to discuss the next steps.

We would hope to resolve any issues you raise with us, however if after following our internal complaints handling procedure, you still feel we have not done so, you are free to contact our Ombudsman (Property Redress Scheme):

Property Redress Scheme

Premiere House, 1st Floor
Elstree Way
Borehamwood
WD6 1JH
0333 321 9418
www.theprs.co.uk/ContactUs

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